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Quick answers to the questions people ask most while waiting for a package.

• Where to find your tracking numberWhere to find a tracking number in shipping emails, order pages and post office receipts, and what it looks like.
• What “in customs” meansWhat it means when an international package is in customs, why it can take a while, and how to spot customs-fee scams.
• Why your tracking isn't updatingCommon reasons package tracking stops updating — label created, gaps in international transit, customs — and when to act.