FedEx “Clearance delay”: what it means

A clearance delay means the package is waiting for customs to finish their checks before FedEx can deliver it.

Why it happens

Customs may need more paperwork from the sender, a value or description checked, or duties and taxes paid. Sometimes there's simply a backlog.

Do you need to do anything?

Only if FedEx contacts you directly, by email or text from fedex.com, asking for information or payment. Be careful: fake “customs fee” texts are a common scam. Check by entering the tracking number on fedex.com yourself.

How long it lasts

Usually one to three business days. More on what customs holds mean.

Other messages: every common tracking status, A to Z.