UPS “Exception”: what it means

A UPS exception means something unexpected interrupted the package's normal trip. Most exceptions sort themselves out within a day or two.

Common causes

When you need to act

Read the line under the exception. If it says “action required”, or mentions the address or a missing payment, contact UPS or the sender. If it's about weather or a delay, there's nothing to do but wait.

How much later it'll be

Usually one to two business days. UPS updates the delivery date once it knows.

Other messages: every common tracking status, A to Z.